Frequently asked questions
Our list prices include VAT and any exam costs where applicable. The only extra costs required thereafter would be for the course books.
Can I come along and have a look at your training facilities?
Of course! We are always very happy to give tours of our facilities. Please just phone ahead to arrange a suitable day/time to come in.
Can I park at the training centre?
Yes we have plenty of free parking spaces at most centres. In Central London you will need to pay for parking or travel by public transport. Check each location page for more info.
Do I have to do all my training consecutively or can I split up the courses?
On most of our domestic installer packages you can split the weeks up if you cannot commit to the block style learning. Our 2365 courses usually run 2 weeks on 2 weeks off.
Do I need any previous experience?
Some of our qualifications require experience but most don’t, each course page will tell you if you need experience or not.
Do I need to bring my own tools?
No, we provide all the necessary tools and materials to undertake your training.
How do I pay for my training course?
We are able to accept credit /debit cards and bank transfers via BACS and CHAPS, there are also various pay as you go, loan and funding options. Visit our paying for your course page for more info.
How is the VAT Calculated on your courses?
VAT is only applicable to course fees. Awarding body fees such as C&G fees are VAT exempt. The website displays the VAT exempt cost and a total price. The total price is calculated by Adding the C&G fee if applicable to the Course Fees and the VAT. The VAT exempt price is simply the Course fee (Ex VAT) added to any C&G fees if applicable. This is why the difference between the two prices is not always exactly 20%. A breakdown can be provided on your invoice or payment receipt on request.
How long does it take to get my certificates?
We generally advise 6-8 Weeks although most certificates will arrive quicker than this. The reason for this is that often exams and assessments have to be quality checked and verified. We also are reliant on organisations such as C&G processing and sending the certificates to us. IMPORTANT NOTE: If you have booked a package of courses we will send all the certificates in one go. If you are in centre simply ask over the counter if we already have any of your certificates.
What are the course start and finish times?
Monday to Friday Start 9.00 A.M. Finish 4.00 P.M. however this can vary.
What books are needed and how do I order them?
If you click on the books tab on the course page it will show you what books you require, we have direct links to amazon on our website where you can purchase the books for the most cost effective prices. We will also send you a book list when you book your course. We do stock books in centre but can not guarantee stock unless paid for in advance.
What do I do for lunch and snacks?
Most centres are near food outlets or will have a lunch wagon that turns up on site. We will send more details in your joining instructions for each centre.
What is the usual pass rate for attending students?
We have some of the highest pass rates in the UK there are on average 90% + and on some courses such as 18th edition where pass rates are 98%.
When do I have to pay?
To secure your place immediately a deposit can be paid and the balance will then be payable 21 days before the course start date. On longer courses we also offer pay as you learn and loan options.
When will I get my exam results?
All online exams you will find out your results straight away, for written papers and other assessments if can take a few weeks.
Why do you run the 2365 course 2 weeks on 2 weeks off?
We run the courses is this format as there is a large amount of information to take in over the duration of the course and after years of delivering this course this is by far the most successful format. We have tried and tested different formats and this one seems to have the best pass rate and customers seem to prefer it too.
Will I receive a qualification?
Yes all of our City & Guilds, NIC, Bpec and EAL courses will lead to a qualifications.
Will my qualifications be recognised?
Yes C&G courses are industry recognised qualifications.